Customer Service Representative

Location: Barnet, Hertfordshire
Flexible hours
£7.50 per hour
Why join us?

We are the UK's largest online gift experience company selling over 4,000 different gifts and experiences and generating turnover in excess of £25 million. We are part of a multi-million pound international group of gift experience companies.

Why else?

Our Customer Service team is dynamic and good fun! They work hard and they also love what they do. They provide the best customer service in the gift experience industry - we know this from the excellent daily feedback we receive!

And...... we're looking for friendly, smart, forward thinking, fun individuals who care about customer service to join our energetic team to work over our busy Christmas period. We will need you every Monday and Tuesday throughout November and December and we may even need you for further days so you need to be flexible.

And one more thing! When you reply to our ad make sure you tell us why you think you are right for this role. What have you done in the past that makes you an outstanding customer service rep? What do you do to go above and beyond the norm?

Position Summary:

Christmas is our busiest time - you will be taking customer orders, chasing deliveries and providing a service that is second to none with every phone call you take. You will always be friendly, helpful, positive and professional. We want our customers to be amazed with the service you provide.

Key responsibilities include:
  • Ensure each customer is provided with exceptional service at every point of contact - you will be answering around 100 plus calls per day.
  • Fluent in French, Spanish or Italian with good spoken English
  • Be able to multi-task as you will be juggling admin work along with phone calls. You will not have a quiet moment but you will be part of a fun team during these two months!
  • Provide a proactive approach to exceeding customer expectations
  • Set a positive example by demonstrating excellent attendance, punctuality and productivity
  • Respond to customer calls, issues and complaints in a customer friendly way ensuring repeat customer purchase
  • Chase suppliers regarding customer deliveries
  • Liaise with suppliers regarding customer queries and issues
  • Proactively identifying system improvements and website issues
  • Complete admin tasks to set timescales
  • Understand and follow customer service processes
Requirements:
  • Educated to minimum GCSE standard
  • Articulate, bright and forward thinking
  • Fast and accurate keyboard skills
  • Detail driven with the ability to prioritise work.
  • Experience with Egain email software, desirable.
  • Ability to work hard and multi task in a fun packed team!
  • Systems: Outlook and In-house Customer Database
Application

With your application please include a brief cover letter answering the above points along with your reasons for leaving your last two places of work.

As we get so many applications, we're really sorry but we can only contact successful applicants.

APPLICATIONS BY EMAIL TO recruitment@buyagift.com

The Company

Buyagift Plc is a highly profitable specialist e-commerce business with a turnover in excess of £25m. Buyagift was acquired by Smart&Co in 2009 and as a result is now part of a group with Global annual revenues in excess of €350m and presence in over 20 countries in the world. Buyagift currently trades in the UK, France, Italy & Spain. We are passionate about our people; and believe they're are the future of our business. We invest our time and effort to make sure that we find the perfect people to add to the team! Our employees are passionate about their role, our products and the overall success of the company. We are motivated, fast paced, so all employees need to able to adapt to change pretty quickly, be enthusiastic and excited about what's coming next for us.