Use the "Hot Links" below to go straight to your area of interest:

  1. Are my details safe if I buy online?
  2. How do I buy online?
  3. Can I pay by cheque?
  4. Why do prices for some activities vary from location to location?
  5. The voucher is for a present - can it be personalised?
  6. What will I receive?
  7. Can I see a copy of the voucher first?
  8. Do I need to book specific date for the activity to take place?
  9. How will my gift be delivered?
  10. I have an experience voucher, how do I book?
  11. How can I get a refund / exchange my gift?
  12. I have a "Buyagift open voucher" how do I redeem it?
  13. I have lost my voucher, can I get a replacement?
  14. Can I extend the validity of my voucher?
  15. Still Not Sure?
  16. Having problems opening some of our pages?
 Frequently Asked Questions

Please take a look at our FAQs. These should help you find the additional information you require - if you can't find the answer to your question, don't hesitate to contact us by clicking here for our contact details.

You can email us at any time of the day or night, 365 days a year. We endeavour to answer all email enquiries within three hours (during office hours). Our contact email address is: customercare@buyagift.co.uk

If you prefer to speak to a member of our Customer Service Team, you can call us between 9am and 5.30pm Monday to Friday on 0844 888 2882, calls cost 5p per minute from a BT landline.
 

1. Are my details safe if I buy online?


a) 100% secure payments
Your payment details are entered directly on to secure servers provided by DataCash. Buyagift do not see or hold your credit card details at any stage during the transaction to ensure you have 100% security and peace of mind.

b) Privacy Policy
You can rest assured that your personal data is safe at Buyagift. We will only use it to send you our fortnightly newsletter (if you have requested it). Details of how to opt-out of our mailing list come with every news letter. We will never disclose your personal details to a third party under any circumstances.

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2. How do I buy online?

Once you have had a good look through this website and selected your gift, simply complete the following steps:

  • Click BUY NOW
  • Add your personalised message
  • Go to checkout
  • Enter your delivery and billing details
  • Pay and confirm your order
Please make a note of your order number; your voucher pack will be despatched to you by your chosen delivery method the same working day if your order is placed prior to 3pm.

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3. Can I pay by cheque?

To pay by cheque select the product(s) you wish to purchase and send us a cheque made payable to Buyagift Ltd along with the full product name, your personal message (including who your gift is to and from), where and to who you would like your gift delivered.

Please clearly write a contact phone number on the back of the cheque (this ensures we process your order promptly when your cheque arrives). Please allow 7 days for your cheque to clear.

Send your order details and cheque to:
Buyagift Ltd.
Ross House
1 Shirley Road,
Enfield
Middx, EN2 6SB

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4. Why do prices for some activities vary from location to location?

We use a variety of suppliers across the UK. Some may offer slightly different itineraries or equipment. For example, rally schools use different classes of cars, which affects the cost of the activity. As far as possible, we have included full details of activities in the long description and agenda sections of the product pages to help you decide.

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5.The voucher is for a present - can it be personalised?

Yes. At Buyagift we pride ourselves on our personalised vouchers. As you purchase the voucher we ask for the recipient's name, any personal message such as 'Happy Birthday' or 'Congratulations' and details of who the gift is from. Alternatively, if you leave the message blank "Have a fantastic experience!" will be printed.

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6. What will I receive?

You will receive a voucher pack under plain wrapping containing the following:

  • An individually produced and personalised voucher
  • An activity information sheet with details of the experience and a picture to whet the appetite
  • A special open presentation pack for the voucher
For a small extra fee you can upgrade and receive your voucher in a gift set to view details click here.

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7. Can I see a copy of the voucher first?

At Buyagift we pride ourselves on our personalised vouchers. Each voucher is individually produced and coded. When you make your purchase online you will be prompted to enter a personal message.

The voucher contains all the relevant information required, including a brief description of the activity, the agenda, what to wear and location details. We also advise you of any restrictions. There are even a couple of photos to whet the appetite.

Most importantly the voucher contains details of how your recipient redeems their gift voucher for the experience of a lifetime. All Buyagift vouchers are open dated so your recipient if free to choose their ideal date, subject to availability. Most Buyagift vouchers have a minimum of 10 months validity. For a small extra fee you can upgrade and receive your voucher in a gift set to view details click here.

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8. Do I need to book a specific date for the activity to take place?

No. As most customers don't know when their recipient is likely to be available, all Buyagift activity vouchers are open dated so your recipient is free to choose their preferred date (subject to availability). Most Buyagift vouchers are valid for a maximum of 10 months, giving your loved one plenty of time to arrange their experience of a lifetime

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9. How will my gift be delivered?

Gift experience voucher delivery
Orders for experience vouchers placed before 3pm are despatched the same day and delivered to you by Royal Mail First Class post (£1.95). Orders placed after 3pm will be processed and despatched the next working day and delivered to you by Royal Mail First Class post (£1.95).

Orders placed after 3pm Friday, or placed Saturday or Sunday will be processed and despatched on the next working day and delivered to you by Royal Mail First Class post.

For an additional £7.50 we offer a guaranteed next day delivery service. If we receive your order prior to 3pm on a Monday to Thursday your gift will be delivered before 1pm the next day. Perfect for those last minute presents.

Please note that Royal Mail does not guarantee delivery on Saturdays and therefore orders placed before 3pm for next day guaranteed delivery on Friday will be guaranteed to arrive before 1pm on the following Monday (unless it is a Bank Holiday, in which case your order will arrive on the following Tueday).  Next guaranteed delivery requires a signature upon receipt.


Flowers, hampers, wine and other tangible gifts
Delivery varies by product, please check the product details page on the website carefully for delivery information and cut off times.

We will do our utmost to ensure that your gift is received on time. However, in circumstances beyond our control such as postal strikes or force majeure we are unable to be held liable for the delays.

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10. I have an experience voucher, how do I book?

Please take a look at your activity sheet and call the booking number in the grey box (or on the separate location sheet if multiple locations are available). Please do not call the standard Buyagift customer services number as we do not hold details of availability.

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11. How can I exchange my gift / get a refund?

For details of how to exchange your gift please click here.
For details of our refund terms and conditions please click here.

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12. I have a "Buyagift open voucher" how do I redeem it?

Once you have decided which experience you wish to redeem your Buyagift open voucher for, simply send the tear off slip from the left hand side of your voucher along with your address, a contact phone number and the details of the experience of choice to our Customer Services Team at Buyagift Ltd, Ross House, 1 Shirley Road, Enfield, Middx, EN2 6SB.

We recommend delivery is made via special delivery to ensure safe receipt. Open Vouchers should be kept safe and treated as money.

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13. I have lost my voucher, can I get a replacement?

If your voucher is lost or stolen (providing it has not already been redeemed) we can cancel it and provide a replacement voucher. There is a £10 administration charge for this service.

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14. Can I extend the validity of my voucher?

All Buyagift vouchers have a maximum of 10 months validity. If the voucher has not been utilised within this period we are happy to extend your voucher for you for an additional 10 months if the voucher has not been utilised or booked with the supplier during this time. Please note that there is a £20 administration charge for this service and if the activity has increased in price you will also need to pay the difference in price.

Vouchers can only be extended if they are still within their expiry date.

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15. Still Not Sure?

We are always happy to discuss any questions you may have with any aspect of our service. Please call us on 0844 888 2882 or email us with your query on customercare@buyagift.co.uk

WE'RE HERE TO HELP :-)

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16. Having problems opening some of our pages?

Some of our pages are in pop ups to give you extra information whilst you are browsing.  If you are having problems opening some of our pages such as our gift pack in detail section, please ensure you have pop ups enabled for our website or that your pop up blocker is turned off.

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Call us on 0844 888 2882 or email us at customercare@buyagift.com © Buyagift 2008 All rights reserved.