One Night Pamper Break at Brook Mollington Banastre
Hotel is fine, restaurant was very good;
People were nice enough however if I had to criticise something, it would be that attention to detail post booking and during our stay was sadly lacking eg. was really hard getting confirmation via email despite multiple requests; I ordered champagne - was confirmed, but not put in the room; staff offered to get things, then forgot, or did it 20 minutes later; was really hard to find bar staff when you wanted a drink; no one was on the gym reception, or the gym bar. It just felt that the staff had better things to do, or were too busy doing something else all the time. But as I say, nice enough hotel otherwise.
29 August 2011
Nice place, friendly staff, not so great food
We stayed at the Mollington Banastre hotel (near Chester) - using a Buy A Gift voucher which was given to us as a present. It was a Sunday so pretty quiet but it was a nice place, lovely rooms and in a great location for popping to Chester on a shopping spree or to look around. The only complaint we would have is about the food, which was really bad! We don't know if it was because it was a Sunday and maybe the kitchen isn't properly open but we could barely eat our main meal in the evening - it was pretty inedible and such a shame. Breakfast wasn't quite as bad but we did laugh at how the amount of tomato ketchup you were allowed on your eggs seemed to be monitored - a waiter came round and spooned an amount onto your plate rather than being able to help yourself! The pool / steam room / jacuzzi and sauna was really nice but the building is really old - and as a result the swimming pool changing rooms are a bit grimy, the showers are a tad a throwback to being at school... The staff were very nice though and I feel bad moaning about the food but well, I've been asked for a review - and it would be strange not to mention it!
14 April 2014