Use the "Hot Links" below to go straight to your area of interest:
- Prices
- Availability
- Booking
- Event Duration
- Safety
- Validity
- Restrictions
- Complaints
- Cancellations
- Operators & liability
- Spectators
- Exchanges
- Refunds
- Gift Vouchers
- Gift Cards
- Discount Codes
- Competition Prizes, Special Offers & Promotional Vouchers
- Print and Go Tickets
- Choice/Lifestyle Vouchers
- Data Protection
- Gadgets
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Terms and Conditions
Buyagift Plc is an agent for selected operators, whose products and services are represented within the Buyagift.co.uk website. Whilst every effort is made to ensure the descriptions and pictures contained within the website
and on gift vouchers are a true reflection of the events or products, these do not form part of a contract. If on contacting the operator you feel that the activity taking place no longer accurately represents the activity purchased, Buyagift Plc will exchange the voucher or refund the purchase price. Once a specific date has been booked, you will automatically become bound by the terms and conditions that individual operator may have. This does not affect your statutory rights. |
1. Prices
Prices displayed on our website are correct to the
best of our knowledge and maintained on a daily basis. In
the event of an order being placed against an accidental
incorrect price, we will endeavour to inform the purchaser of
the error within seven days of the purchase being made, we
will allow the purchaser to either cancel the booking or
choose to pay the additional difference in price. Promotional
discount codes can only be redeemed against certain
Buyagift Plc experiences.
2. Availability
Buyagift Plc sell open dated vouchers and the
recipient is free to book their preferred date. Our experiences
are subject to availability and in some cases, subject to
weather conditions on the day. In order to avoid
disappointment, we recommend that our customers book well
in advance and DO NOT organise travel or accommodation
until the booking has been confirmed by the operator.
3. Booking
Please do not arrive at a venue expecting to
redeem your gift voucher without first obtaining a booking
confirmation letter or number from the operator. Buyagift Plc
will not be held liable for your costs incurred if you do not
follow the procedure set out in these Terms and Conditions
and in your voucher pack.
4. Event Duration
Details of event duration given on the
website and gift voucher are to be used as a guide only.
Most events will be ‘open’ days, meaning that other
members of the public will be taking part too. This could
mean taking your turn with other members of the public. The
information on our website and gift voucher is meant as an
indication of what to expect at your session. As Buyagift Plc
features multi-location experiences, session lengths,
agendas, vehicles used, numbers of participants and other
factors specific to that experience may vary from location to
location. Delays, curtailments and breakdowns are not
within our control and therefore we cannot be held liable.
5. Safety
The undertaking of these activities may involve
some personal risk. With some events you may be required
to sign a disclaimer on the day, please read these
documents carefully. Some personal insurance policies may
not cover some of our experiences. Please check with the
operator well in advance of your day. We can arrange
personal accident insurance on your behalf for an additional
cost if requested. Note that operators usually require
compliance to a certain type of conduct from participants.
Please listen and take note if they request you to do
something – it is usually for your own safety.
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6. Validity
Each gift voucher is valid for a maximum of ten
months unless otherwise stated. A voucher will be deemed
to be invalid if it is out of date (the validity date is clearly
stated on the gift voucher). If the customer or recipient is
unable to utilise the voucher before the expiry date, then
upon the customer contacting Buyagift Plc prior to the expiry
date on the voucher and paying an administration fee of £20
(if the activity has increased in price they will also need to
pay the difference in price subject to product availability) the
company shall issue a voucher extension cover letter granting
an additional 10 months validity. Vouchers purchased on Special
Offer may not be extendable. This will have been stated at the
time of purchase. Once a voucher has been extended it can not
be refunded. Vouchers can only be extended if they are still
inside their expiry date. Buyagift Plc recommend that all
experiences are booked as early as possible.
7. Restrictions
Many of the gift vouchers offered have
some type of restriction applied to them; these restrictions
are not decided by us but by the individual operator. These
restrictions could include age, health, physical and size
restrictions. Please read all the information provided for
each experience, it is your responsibility to ensure that you
purchase a gift voucher appropriate for the intended
recipient and it is the responsibility of the recipient to double
check that the restrictions are not prohibitive. We are not
responsible for any unsuitable vouchers being purchased
and these restrictions being breached. If you are unsure of
the suitability of a particular event please email us on info@buyagift.co.uk with your query and we will advise you accordingly.
8. Complaints
The easiest way to resolve any problems
that you may experience is to speak to the operator on the
day. They will ensure that any issues are rectified. If you are
still not satisfied please send in details of your complaint
(including your voucher reference number and who you
spoke to on the day) to: Customer Services, Buyagift Plc,
Kingmaker House, 15 Station Road, New Barnet,
Hertfordshire, EN5 1NZ. Please remember that the operator
will have the opportunity to respond as well. Similarly, we
would like to hear any positive feedback. Email us on feedback@buyagift.co.uk
9. Cancellations
Once you book a specific date with an
operator you are bound by their terms and conditions
regarding cancellations. Once a date is confirmed with a
supplier it is not possible to change this date unless the
supplier deems this possible. Where a date cannot be
altered by a supplier it will not be possible to issue a refund.
In the unlikely event that one of our operators needs to
cancel the experience after you have booked a date, they
should contact you. We strongly recommend however, that
you contact the operator on the day before you depart for
your experience. In the event of cancellation Buyagift Plc will
not be held liable for the cost of lost insurance premiums,
travel expenses, pre-booked accommodation costs or any
other costs incurred.
10. Operators & liability
Although Buyagift Plc has sought
to select highly experienced operators of ‘once in a lifetime’
experiences, Buyagift Plc shall not be responsible for the
safety standards or the quality or delivery of the experience,
or any loss or damage suffered by you whilst participating in
the experience for which the Operator shall be solely
responsible.
By purchasing or redeeming a Buyagift Plc experience
voucher, you acknowledge that the experiences are
dependent on certain factors beyond the control of Buyagift
Plc and agree that neither Buyagift Plc nor any associated
operator shall be liable for the cancellation, postponement
or alteration of any experience for reasons beyond its
reasonable control including for weather-related reasons,
mechanical failure, location changes or otherwise.
We do not undertake any technical examination of equipment,
facilities or services in order to minimise personal risk. If it
occurs that mechanical machinery breaks down you should
expect reasonable substitutions without notice.
The total liability of Buyagift Plc for any claim whatsoever in
connection with the Buyagift Plc experience voucher or any
experience shall be limited to the price paid for the
experience voucher. We have tried to ensure that the
descriptions and images used on all marketing material are
accurate. However, images are intended to give a general
idea of the experience described and do not form any
contract between the purchaser and / or recipient and
Buyagift Plc.
11. Spectators
Most operators will allow you to bring
spectators to watch you participate in your selected
experience. When booking your date please inform the staff
you wish to bring other people. Some operators may request
a nominal payment for spectators. Spectators are required
to comply with the operators’ terms, conditions and
expectations of conduct. Any spectators deemed under the
influence of drugs or alcohol will not be permitted on site.
12. Exchanges
Experience vouchers can be exchanged
free of charge subject to written confirmation by letter within
28 days of purchase. Exchanges after 28 days will incur a
£20 administration charge. Experience vouchers can only
be exchanged for alternative experience vouchers and not
Print and Go, Choice/Lifestyle or Money Vouchers.
Choice/Lifestyle and Money vouchers cannot be exchange
for Print and Go tickets. As all tangible goods are supplied
by third party suppliers it is not possible for us to exchange
experience vouchers for any tangible products, such as wine
cases, wine gift packs, hampers or flowers.
If the substituted experience costs more than the original gift
voucher you must pay the difference, including the
administration charge. If the exchanged gift voucher is lower
in price we will hold the price difference on account, less the
administration charge, until your next purchase or for a
period of ten months, after which time these funds will no
longer be available to spend. Exchanged vouchers then
become non returnable and non refundable.
To exchange your voucher you must send it recorded delivery
with a cover letter, including your contact number, detailing the
reason for exchange and any additional payment (if
applicable) to: Buyagift Plc, Customer Services, Kingmaker
House, 15 Station Road, New Barnet, Hertfordshire, EN5 1NZ.
We cannot dispatch exchanged vouchers until the original
voucher and full payment (if applicable) has been received by
Buyagift Plc customer services.
13. Refunds
You have the right to return any goods or
vouchers within 7 days of receipt for a full refund. Refunds will
also be made up to 28 days from date of receipt. All refunds
made after 7 days and within 28 days of receipt will incur a
£20 or 20% administration charge (whichever is greater).
Once you or your recipient has booked an experience with an
operator you are bound by their Terms and Conditions (please
make yourself aware of these at the time of booking).
All refunds will be made to the person who purchased the
voucher and the monies will be refunded directly to the credit
card. All refunds are processed at month end and take between
5 and 10 working days to show in the purchaser’s account. If you have a refund enquiry regarding a gift card or an activity voucher redeemed from a gift card please refer to section 15. Gift Cards for full information. To request a refund you MUST return your
voucher / gift via recorded delivery to Buyagift Plc, Customer
Services, Kingmaker House, 15 Station Road, New Barnet,
Herts, EN5 1NZ, along with a covering letter detailing the reason
for your refund request.
14. Gift Vouchers
All vouchers purchased will be
dispatched by First Class Royal Mail at the stated cost. You
may request Courier delivery for delivery to the UK only for
an additional charge. We cannot be held liable for any loss
suffered as a result of mail being delayed. The gift voucher
is invalid if it has been tampered with or defaced. Buyagift
accepts no responsibility for lost or stolen gift vouchers.
Please keep the vouchers in a safe place and protect
them as you would money.
Buyagift does not accept any liability for the delivery of
perishable items such as hampers and flowers. If the
recipient is not in to receive the item then additional charges
may need to be paid to replace any perishable items if
required.
15. Gift Cards
Protect your gift card and treat it as cash, the
balance can not be returned if lost or stolen. Buyagift Plc is
not responsible for any unauthorised use of your gift card.
Your gift card can only be redeemed for the options listed on
the appropriate card carrier. Your gift card expires 8 months
after purchase. Gifts or experiences must be chosen or
booked within this timeframe. The validity of your gift card
can not be extended. Your gift cards can not be refunded.
Your gift card is not a credit, debit or cheque guarantee card.
Your gift card can not be exchanged for cash and is not reloadable.
15a. Experience Gift Cards - On redeeming your experience
gift card you will be sent all the booking information you
require to book your chosen experience. You then have 30
days to book a date for your experience with the supplier.
The experience must be booked within the 30 day period but
does not have to be taken during this time. Your activity is
non-refundable, non-exchangeable and non-extendable so
we advise you to book your experience as soon as you
receive your booking details. All experiences are dependent
upon the supplier’s availability and specific dates may not be
possible.
15b. Non Experience Gift Cards - On redeeming tangible
(non experience) gift cards, you must follow the instructions
on the card and make your choice within the stipulated 8
months. Your chosen gift is non-refundable and nonexchangeable.
16. Discount Codes
Discount codes are issued subject to
availability and can be withdrawn without notice at any time. Discount codes may not be applied to special offers or to certain charity gifts.
Buyagift reserve the right to stop discount codes being used
against specific products. Only one discount may be used
per order and these cannot be used against exchanges,
extensions, money on account, delivery, gift packs or any
other facility provided by Buyagift. Discounts can only be
applied to internet orders.
17. Competition Prizes, Tangibles, Promotional and
Personalised Products
These items cannot be exchanged,
extended or refunded.
18. Print and Go Tickets
These are non-exchangeable,
non-refundable and non-extendable.
19. Choice/Lifestyle Vouchers
any experience chosen
outside the choice listing will incur a £20 admin fee.
Vouchers cannot be exchanged for Print and Go tickets.
Money for experiences of a lesser value will not be held on
account or refunded.
20. Data Protection
Your privacy is our highest priority - We
will never disclose your personal details to a third party
under any circumstances.
Buyagift Plc
2nd Floor, Kingmaker House,
15 Station Road, New Barnet, Herts, EN5 1NZ.
Registered office: Buyagift Plc, 2nd Floor, Kingmaker House,
15 Station Road, New Barnet, Herts, EN5 1NZ.
Registered number: 3883868
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