Kensington Palace Entry and Three Course Meal at Marco Pierre White, Islington 11858072

Lovely day out and the restaurant was great

Enjoyed the day out meal was lovely

We arrived having bought as part of combined package including the shard. On arrival the head waitress asked to see our voucher which clearly stated a cocktail was included but entered our voucher code to her system and said it wasn’t, she wouldn’t give us the cocktails which wasn’t a great start! Throughout the meal the service of (other) waitresses was attentive, the food was lovely although the set menu was very basic and not quite the quality we expected of this restaurant (burger, chicken Kiev, macaroni cheese) and with a good street view at a window we felt we had a good table, this was tainted by several homeless people rifling through discarded cigarette butts, the concierge seemed uninterested in moving them on. Overall we felt a bit ‘second class’ because we had a voucher. although lovely food we won’t hurry back

6 of us dined and enjoyed ourselves and the food. I would only criticise the length of time we waited for deserts for three of them to come out cold when they should be hot. This was mentioned to the staff and money off the bill rectified that. She did not even argue or question us she just said that’s what she was going to do and did it. That was very fair and we have no complaints. The food portions were very good. Very pleased with our experience.

Extremely enjoyable experience loved every minute

I had completely messed up the booking by booking for a day and a time the voucher could not be used. We telephoned the restaurant when we realised which was during our journey. They agreed to honour the voucher so we still went along. The restaurant is within the Hilton Hotel, Islington. We had the place to ourselves once another family had left which was quiet but you could still here the hussle an bussle of reception so we did not feel isolated and it was a very comfortable environment. The food and service was excellent. We had 3 people attending to our needs who made us very welcome. They could so easily have refused to accommodate us with the booking mix up. This was a wonderful gift which i thoroughly recommend.

Nice surroundings, great food and excellent service. What more could you ask for.

We had a lovely meal which was a birthday treat from my sister. The selection from the set menu was adequate, and you are allowed to choose a starter and dessert from the a la carte menu at a £2.50 supplement (per course), which I thought was very reasonable so I selected the scallops from the a la carte and they were delicious! The serving sizes were plentiful and I finished with the Burnt cream dessert (Creme Brulee) which was enough for two people.....my husband squeezed down an Eton Mess. The service was excellent and the staff were very friendly. We had bottle of wine which wasn't silly money for a London restaurant. All in all an enjoyable evening and fabulous food.

Value for money and really enjoyable experience. Staff and food excellent and decor pleasing

I went with my mum, this was a joint Xmas gift from my brother to the both of us. Really nice idea for a Xmas present. Shame it immediately started on a negative when we arrived at the restaurant. Our voucher that we printed clearly said on it three course meal and cocktail. Before we had even stepped in to the restaurant it was made clear that a cocktail was NOT included. Whilst I explained it was written in black and white the lady wasn’t having any of it. Obviously the last thing I wanted was to make a deal of it when it was a special occasion and so accepted and went to our table. I’m surprised at the restaurants attitude of starting such an experience immediately on a negative. Most attending with a voucher are celebrating something. A cocktail doesn’t exactly cost them much and so their attitude to this annoyed me which is reflected in the low service score. Otherwise nice venue.