Luxury Waffles and Hot Drink for Two 10738211

Good waffles, tasted great but the staff were confused by the voucher which was awkward.

I love Snowflake in central London for their amazing ice cream. So when I came across the waffles for 2 deals I had to try it. The young guy serving us had trouble working out what the deal was and what was included but we got their in the end and my friend and I enjoyed warm waffles with icecream and a hot chocolate each. The icecream was really tasty as always, the waffles were nice but I have had better. Overall a good experience and I will return for their icecream but maybe not the waffles next time. Can recommend the hot drinks though, the hot chocolate was yummy.

I was looking forward to this treat having received it as a birthday gift. When we arrived we were greeted by friendly staff, I informed them of the voucher I had and they didn't have a clue what it entailed. They then took it downstairs to ask another member of staff, when they came back up they told me it was not valid and that I couldn't use it. The dates they pointed to on the voucher were the exclusion dates and the voucher was still valid, I pointed this out and they reluctantly showed us to a table. They then gave us the choice of strawberry, banana, Nutella or butterscotch waffles- not the luxury ones listed in the above description, at no point were we shown a menu to choose from and the waffles didn't include ice cream at all. The sales description is definitely not what we received. We were told that we had to have hot chocolate with it although the description just says a hot drink. The waffles were tasty but unfortunately not luxurious, I've had more luxurious ones from Brighton pier! Having invited a friend to enjoy this with me, it was quite embarrassing.

This is the first time I've been to snowflake gelato. The place and decor is very nice and sleek. I ordered the luxury maple waffle which was amazing! It tasted so good and got the white chocolate hot chocolate which for my liking just tasted like a sweet white chocolate bar, so I thought it was too sweet for me and didn't end up drinking it. Wouldn't recommend the flavoured hot chocolates as I also tried the hazelnut. However all in all everything was lovely and the service was good. But I should say I think the workers should know about the E-voucher from this website as they had no clue and I had to wait for the manager.