2 for 1 Luxury Rasul Treatment for Two at The Spa at Dolphin Square Spa 10583327

it was so lovely calm and peaceful, they left us to it, they were not pushy, the service was amazing and the products they give you to use are amazing, if i had a chance to buy them i would! parking right in front

This was meant to be a special birthday treatment as we could not get away.A luxury Rasul treatment was booked for me any my guess.However when we arrived we were told that the spa rooms were not opened and neither were we going to be served hummus and flat breads.This was all due to Government guidelines despite the contrary advice given by the Government.Eat out to help out had seen a surge in restaurants bookings and spa were opened a week before my treatment. So, we were taken to the treatment room, clay were rubbed only on our backs then wrapped in plastic sheets not aluminium sheets that we were informed earlier.We were left for 15 mins then told to shower and our bodies then rubbed with body lotion, not even scented.Afterwards,we were left to our own devices for 1 hour approximatly to use the hot stone bed. When we arrived at the Spa we were told that my trestment was upgraded as the spa was closed.A therapist will apply the clay and give us either a feet message or sclap message, which frankly was a waste of time.We could have done a better job ourselves. The spa's website had not been updated to reflect those changes so we had gone along hoping to get what we had booked A day before i had called the Spa 3 times and left messages for someone to call me to clarify my treatment.This had not happened.So as far as i am concerned the Spa had breached the consumer protection from unfair trading regulations. I complained to the Manager, Zara.She apologised and said the spa was following Government guidelines.A £20 voucher was issued to me which i will never use.I live 2 hours away from the Spa and the service was really poor. We were treated with 1 plastic glass of approximatly 250 ml of cold water each.What a treat!!!.The spa could mot even afford a slice of lemon.May be it was due to Covid 19 again!!!! We left the place upset and very very disappointed.Had i been advised of the changes, i would have postponed my treat for next year.

Great relaxing and detoxifying way to start the new year. We did however get forgotten about in the Rhassoul. However the hummus and tea made up for it

Great experience

A great spa with a genuine Morrocan vibe and design to the spa venue. The music, decor, lighting and smell were all on point and added to the experience. A great place to relax and unwind as part of the overall spa experience. Me and my wife went for the Luxurious Mud Rasul Treatment. We were treated courteously by the friendly staff and shown around the venue. There was a private treatment area for us and we were provided with bath robe, towel, slippers and locker key. The spa treatment left us feeling fresh, superbly clean and with super lxuriously smooth skin. Downside is that one of the showers were not working, the staff were happy to assist with any issues. The tea and Moroccan food provided after our treatment was nice and ended our treatment perfectly. Overall I would highly recommend this to all, ideally you should go with your significant other. We chose to go there via uber as parking is difficult. I will visit again!

Great spa with a warm welcome by staff. Loved the entire areas in the spa.