Worst spa treatment ever, very disappointing
23 August 2020
This was meant to be a special birthday treatment as we could not get away.A luxury Rasul treatment was booked for me any my guess.However when we arrived we were told that the spa rooms were not opened and neither were we going to be served hummus and flat breads.This was all due to Government guidelines despite the contrary advice given by the Government.Eat out to help out had seen a surge in restaurants bookings and spa were opened a week before my treatment.
So, we were taken to the treatment room, clay were rubbed only on our backs then wrapped in plastic sheets not aluminium sheets that we were informed earlier.We were left for 15 mins then told to shower and our bodies then rubbed with body lotion, not even scented.Afterwards,we were left to our own devices for 1 hour approximatly to use the hot stone bed.
When we arrived at the Spa we were told that my trestment was upgraded as the spa was closed.A therapist will apply the clay and give us either a feet message or sclap message, which frankly was a waste of time.We could have done a better job ourselves.
The spa's website had not been updated to reflect those changes so we had gone along hoping to get what we had booked A day before i had called the Spa 3 times and left messages for someone to call me to clarify my treatment.This had not happened.So as far as i am concerned the Spa had breached the consumer protection from unfair trading regulations.
I complained to the Manager, Zara.She apologised and said the spa was following Government guidelines.A £20 voucher was issued to me which i will never use.I live 2 hours away from the Spa and the service was really poor.
We were treated with 1 plastic glass of approximatly 250 ml of cold water each.What a treat!!!.The spa could mot even afford a slice of lemon.May be it was due to Covid 19 again!!!!
We left the place upset and very very disappointed.Had i been advised of the changes, i would have postponed my treat for next year.

Response from Buyagift
By
Shauna, Customer Services, 09 Sep 2020
Hi there, thank you for your feedback. I am sorry to hear you did not enjoy your experience. I have passed your comments to the experience provider to ensure they are aware of your comments. We expect our suppliers to maintain a high standard of service throughout the whole experience journey – from checking availability to waving goodbye following completion of your experience. Any comments we receive are automatically logged on our system against the experience supplier. Thanks again for taking the time to leave your feedback.