Two Night Spa Break with 50 Minutes of Treatments and Dinner for Two at Durley Dean 10942438

Great location

Finally managed to arrange dates that fitted in with the conditions of booking between certain months and days, only to be told when we got there the spa treatments were all booked up! Nowhere did it mention on Buy A Gift to pre book the treatments or even when I phoned the hotel to book did they warn about pre booking them. When you go to redeem the voucher on Buy A Gift it just gives you the hotel's phone number, no link to their website so had no idea we had to pre book so all disappointing as it was part of the gift. The hotel did kindly offer an extra night for free with spa treatments albeit it would mean going all the way back to Bournemouth, while I was trying to arrange dates to fit in with conditions again, my sister had contacted Buy A Gift and had accepted a £30 voucher as compensation for me unbeknown to us it would invalidate the offer from the hotel of a free night with spa treatments so that was that! While it was a lovely break with free breakfast and evening meal, it was a bit marred by trying to sort out spa treatments which was kind of the whole point of going! The hotel dining room was an odd set up with people wandering through in their towels to get to the bedrooms, the third floor had very squeaky floors throughout. Buy A Gift should make it clear in the 'What you need to know' bit, that you must pre book the spa treatments as they are also open to the public and get booked up quickly, to avoid disappointment, so be warned! Myself and my sister vowed never to get another voucher from Buy A Gift again. Too much of an ordeal!

Stayed two nights lovely weather nice location