Food was good but......
15 July 2019
I have sent a separate "contact us" message...however here it is :
I recently stayed for a two night break with Dinner at Rowley Manor Country House Hotel reference : 10928454-BUY8802857.
During check-in I was advised that our room was above the kitchen and there may be some noise and a loud fan that might disturb us, I was assured that the fan and noise would only be apparent during cooking times. Unfortunately the noise and fan continued until 12:45am and restarted the following morning at 6:59am. During this time we also heard sexual swear words so had to close the window which considering the heat was most uncomfortable. The following morning we sleepily walked down for breakfast, we sat at a table and were greeted by a waiter. He took our order ( 2 x poached egg on toast ) and mentioned that because of the offer we were on, there would be a supplement of £8:95 each for a cooked breakfast regardless of what you ordered, I questioned this as it certainly wasn’t mentioned anywhere on BuyaGift or at the hotel and I was told it was a new policy however there was a sign somewhere on the reception desk. We agreed to the charge due to the embarrassment we felt by other people watching us discuss this with the gentleman.
Following breakfast I proceeded to reception to raise the issues that had occurred, the lady was most pleasant and sympathetic and said she would look into the issues, she asked about the swearing incidents and worked out who it was and said it would be dealt with, the breakfast issue was because it is a new policy and again she will look into it.
Later that day I was phoned on my mobile to be offered a change of room and a free breakfast the next morning, apparently a meeting was taking place that afternoon to discuss the issues.
We returned back to the hotel and moved rooms which was just next door but the opposite side from the kitchen, the room was much better than the original.
Later that evening we went downstairs for some drinks and de
Response from Buyagift
, Customer Services, 16 Jul 2019
Hi there, thanks for leaving a review about your recent experience. I am sorry to hear the room didn't meet your expectations, we'd always recommend mentioning any problems on the day of your experience to allow the hotel the opportunity to ensure you are left happy at the end of your stay! I'll be sure to pass your comments across to the hotel so they can make improvements where possible to ensure future visits are more enjoyable.