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The prices of specific experiences against which gift vouchers can be redeemed which are displayed on our website are correct to the best of our knowledge and maintained on a daily basis. In the event of a voucher being issued at or redeemed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the voucher purchase / voucher redemption being made, we will allow the recipient to either obtain a full refund against the voucher or choose to pay the additional difference in price. Promotional discount codes can only be redeemed against certain Buyagift experiences.
Buyagift sells vouchers which are valid for 10 months from the date of issue (unless otherwise stated) and each recipient is free to book their preferred date for their chosen experience. The experiences in respect of which vouchers may be redeemed are subject to availability and in some cases, subject to weather conditions on the day. In order to avoid disappointment, we recommend that you book the experience in respect of which the voucher will be redeemed well in advance and DO NOT organise travel or accommodation until the booking has been confirmed by the operator.
Please do not arrive at a venue expecting to redeem your gift voucher without first obtaining a booking confirmation letter or number from the operator. Buyagift will not be held liable for your costs incurred if you do not follow the procedure set out in these Terms and Conditions and in your voucher pack.
4. Event Duration
Details of event duration given on the website and gift voucher are to be used as a guide only. Most events will be 'open' days, meaning that other members of the public will be taking part too. This could mean taking your turn with other members of the public. The information on our website and voucher is meant as an indication of what to expect at the session in respect of which your voucher is redeemed. As Buyagift vouchers can be redeemed in return for multi-location experiences, session lengths, agendas, vehicles used, numbers of participants and other factors specific to that experience may vary from location to location. Delays, curtailments and breakdowns are not within our control and therefore we cannot be held liable.
The undertaking of these activities may involve some personal risk. With some events you may be required to sign a disclaimer on the day, please read these documents carefully. Some personal insurance policies may not cover some of the experiences in respect of which our vouchers may be redeemed. Please check with the operator and your insurer well in advance of your day. Note that operators usually require participants to comply with specified safety procedures. Please listen and take note if they ask you to do something - it is usually for your own safety.
Each gift voucher is valid for a maximum of ten months from the date of issue unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the voucher). Vouchers can only be extended if they are still inside their expiry date. If the customer or recipient is unable to utilise the voucher before the expiry date then, the customer should visit www.buyagift.com/extensions where the facility to extend vouchers is offered for a standard admin fee of £20. If the activity in respect of which the voucher is to be redeemed has increased in price, the customer will also need to pay the difference in price. Vouchers purchased on Special Offer may not be extendable (in these instances this will have been clearly stated at the time of purchase). Once a voucher has been extended it can not be refunded. Buyagift Plc recommends that all vouchers are redeemed and experiences booked and taken before the expiry date on the voucher.
7. Choosing the right experience
Many of the vouchers offered may be redeemed for experiences which have some type of restriction applied to them; these restrictions are not decided by us but by the individual operator. These restrictions could include age, health, physical and size restrictions. Please read all the information provided for each experience, to ensure that your initial suggested voucher is the right one for the recipient. If you are unsure of the suitability of a particular event please email us on email@example.com your query and we will advise you accordingly.
The easiest way to resolve any problems that you may experience is to speak to the operator on the day. They will ensure that any issues are rectified. If you are still not satisfied, please send in details of your complaint (including your voucher reference number and the name of the person you spoke to on the day) to: Customer Services, Buyagift Plc, 2nd Floor, Kingmaker House, 15 Station Road, New Barnet, Hertfordshire, EN5 1NZ. Please remember that the operator will have the opportunity to respond as well. Similarly, we would like to hear any positive feedback. Email us on firstname.lastname@example.org
Once you redeem your voucher and book a specific date with an operator you are bound by their terms and conditions regarding cancellations. Once a date is confirmed with an operator it is not possible to change this date unless the operator agrees to the change. Where a date cannot be altered by an operator it will not be possible to issue a refund. In the unlikely event that one of our operators needs to cancel the experience after you have booked a date, they will contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancellation, Buyagift will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
10. Operators & liability
When redeeming your voucher
and booking an experience with an operator you will be
entering into a separate agreement with the operator and
will be bound by their own terms and conditions, including
any restrictions applied by that operator. Although Buyagift has sought to select highly experienced
operators of 'once in a lifetime' experiences, Buyagift cannot
be responsible for the safety standards or the quality or
delivery of the experience, or any loss or damage suffered
by you whilst participating in the experience for which the
Operator shall be solely responsible.
Most operators will allow you to bring spectators to watch you participate in your selected experience. When redeeming your voucher and booking your date please inform the operator that you wish to bring other people. Some operators may request a nominal payment for spectators. Spectators are required to comply with the operators' terms, conditions and expectations of conduct. Any spectators deemed under the influence of drugs or alcohol will not be permitted on site.
12. Top-ups and credits
Buyagift vouchers are flexible and can be used for the whole range of experiences available. In order to achieve this, vouchers can be exchanged free of charge at the point of voucher activation. Gift vouchers can only be exchanged for alternative gift vouchers and not for Print and Go/Theme Park vouchers. As all tangible goods are supplied by third party operators it is not possible for us to exchange gift vouchers for any tangible products, such as wine cases, wine gift packs, hampers or flowers. If the substituted experience in respect of which the voucher is being exchanged costs more than the original voucher you must pay a top up amount. If the replacement voucher/experience is lower in price we will issue an additional voucher for the difference. You can top up, or credit, your voucher online by visiting www.buyagift.co.uk/exchange or by posting your voucher to us. If you choose to post your voucher to us then you must send it via recorded delivery with a covering letter, including your contact number, detailing the reason for change and any additional payment (if applicable) to: Buyagift Plc, Customer Services, 2nd Floor, Kingmaker House, 15 Station Road, New Barnet, Hertfordshire, EN5 1NZ. We cannot dispatch replacement vouchers until the original voucher and full payment (if applicable) has been received by Buyagift Plc customer services.
You have the right to return any goods or
vouchers within 7 days of receipt for a full refund. All refunds
made after 7 days and within 28 days of receipt will incur a
£20 or 20% administration charge (whichever is greater).
Once you or your recipient has redeemed your voucher and
booked an experience with an operator you are bound by
their Terms and Conditions. Please make yourself aware of
these at the time of booking. All refunds will be made to the
person who purchased the voucher and the monies will be
refunded directly to the credit card.
All vouchers purchased will be dispatched by
First Class Royal Mail at the stated cost. You may request
Courier delivery for delivery to the UK only for an additional
charge. We cannot be held liable for any loss suffered as a
result of mail being delayed. The gift voucher is invalid if it has
been tampered with or defaced. Buyagift accepts no
responsibility for lost or stolen gift vouchers. Please keep the
vouchers in a safe place and protect them as you would money.
15. Gift Cards
Protect your gift card and treat it as cash -
the balance can not be returned if lost or stolen. Buyagift is
not responsible for any unauthorised use of your gift card.
Your gift card can only be redeemed for the options listed on
the appropriate card carrier. Your gift card expires 8 months
after purchase. Gifts or experiences must be chosen or
booked within this timeframe. The validity of your gift card
can not be extended. Your gift card cannot be refunded.
Your gift card is not a credit, debit or cheque guarantee card.
Your gift card cannot be exchanged for cash and is not
16. Discount Codes
Discount codes are issued subject to availability and can be withdrawn without notice at any time. Buyagift reserves the right to stop discount codes being used against specific products. Only one discount may be used per order and these cannot be used against exchanges, extensions, money on account, delivery, gift packs or any other facility provided by Buyagift. Discounts can only be applied to internet orders.
17. Competition Prizes, Tangibles, Promotional and Personalised Products
These items cannot be exchanged, extended or refunded.
18. Print and Go Tickets
These are non-exchangeable, non-refundable and non-extendable.
19. Data Protection
Your privacy is our highest priority - We will never disclose your personal details to a third party under any circumstances.
20. Smartbox Gift Box
Smartbox Gift Box products are non-exchangeable and non extendable. Refunds can only be actioned up to 7 days after receipt. All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the credit card. All refunds are processed at month-end and take between 5 and 10 working days to show in the purchaser's account.
At Buyagift we value the security of your personal data, which is why we will only use your email address to send you our newsletter (if requested). Details of how to opt out appear at the bottom of every newsletter.
We will never disclose your personal details to a third party under any circumstances.
If you have any concerns or questions please contact our customer service team by emailing us at email@example.com
2nd Floor, Kingmaker House,
15 Station Road, New Barnet, Herts, EN5 1NZ.