During busy periods, it may take up to 12 hours to receive your order confirmation e-mail. But don’t worry, we have your order and are working on getting it to you as soon as possible. For products from the Gifts & Hampers category, you will receive an order dispatch e-mail for each item in your order. This will be sent when we receive notification from our supplier that the item has been dispatched. Where the supplier provides tracking info, this will be included also.
For gift experiences, you will receive an e-mail link to your e-voucher PDF once payment has been made. You can then print your voucher at home.
The delivery methods available vary by product type. Please check your basket for available delivery choices, prices and cut-off times. If you order multiple items, these will each be posted separately and may arrive on different days.
Dispatch times vary by product. For personalised gifts, please allow up to four working days.
Orders will arrive within 3–5 working days from dispatch.
Royal Mail 1st Class
Dispatched via RM 24. Orders will take 1–2 days from dispatch.
Royal Mail 2nd Class
Dispatched via RM 48. Orders will take 2–3 days from dispatch.
Royal Mail Tracked 48
Your order will be tracked and take 2–3 days from dispatch.
UK Next Working Day
Your order will be dispatched via Royal Mail Special Delivery Guaranteed ‘next day’ delivery or courier. Both will require a signature on receipt. Orders must be placed before 1pm.
UK Guaranteed Saturday
Your order will be dispatched via Royal Mail Special Delivery Guaranteed for Saturday delivery, requiring a signature on receipt. Orders must be placed before 1pm on Friday.
Orders will take one day from dispatch.
Specified Date Delivery
Select a date for your order to arrive. Order before 12pm for next day delivery to mainland UK addresses. You will be charged an extra £3.95 for a Saturday delivery or an extra £15 for a Sunday delivery.