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Bookings Executive - Buying

Reports to: Onboarding and Integration Manager Location: Borehamwood, Hertfordshire, WD6 (60% working from home time offered).

About us:

Buyagift and Red Letter Days are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, suppliers, staff and retail partners, we aim to do this by providing industry leading products. The iconic Red Letter Days brand was added to our portfolio in November 2017, and we are extremely proud to be part of the Moonpig Group since July 2022.

First a bit about the role:

We are looking for a Bookings Executive who will be responsible for the day to day onboarding of partners using our online booking systems.

As a Bookings Executive you will ensure the smooth and timely set up of all partners joining our online booking platforms. Working closely with different departments to troubleshoot issues and provide guidance. Joining a fast paced work environment, you will be expected to resolve cases efficiently whilst managing your own time. We are passionate about what we do – and we want you to be too!

A bit more about the role:

  • Configuration of journeys for all online bookable products including;
    • Hotel bookings
    • Spa bookings
    • Days Out bookings
    • Theatre bookings
    • Code redemptions
  • Collaboration with Production Team to ensure product booking journeys set up is aligned with target product launch schedules
  • Support the Onboarding and Integrations Manager in working with Buying and Product Teams to optimise processes used
  • Assist Customer Services with issue resolution related to booking system settings
  • Creation of training resources for sharing knowledge of all booking system processes across the Team
  • Creation of IT requests for system improvements to support efficiency gains, and bugs affecting products

And now about you:

  • Strong proofing skills and scrupulous attention to detail
  • Ability to demonstrate strong written and verbal communication skills
  • A keen interest in problem solving
  • Excellent analytical skills
  • Working knowledge of Office, Word, Excel etc.
  • Basic knowledge of Photoshop (cropped/basic photo editing) would be good to have, although training can be given
  • Strong teamwork ethic, supporting colleagues and giving/receiving help to ensure project success
  • Ability to learn quickly, think proactively and confidently build solid working relationships with peers
  • Ability to work under pressure, with proven time management and organisational skills
  • Ability to analyse complex processes to find opportunities for improvement

We live by our company core purpose of Delivering Happiness – Amazing People. We only hire amazing people like you, if this is you and if this sounds like the opportunity you have been looking for, we would love to hear from you.

In addition to a competitive salary package, you will also be eligible for our host of employee benefits:

  • 25 days paid holiday, increasing by one each year
  • After 5 years with us you will be eligible for 1 month fully paid sabbatical
  • Flexible work environment
  • Access to Perkbox shopping discounts
  • Bike to work scheme
  • Free private healthcare
  • Company matched pension benefits
  • Learning & development opportunities
  • Employee wellbeing program
  • Discounted gym memberships and lots of opportunities to try out our products

We are a super friendly bunch with very big plans both for ourselves, our team and the business.

To apply for this role, please send in your application & CV to recruitment@buyagift.com along with the following information:

  • Your salary expectations
  • Your notice period to take on a new role
Our mission

For everyone in the UK to create unique memories that last a lifetime

Our vision

To be the most trusted platform in the UK gift experience market

Our Commitment to Equality, Diversity and Inclusivity

We’re committed to creating an inclusive and caring culture with amazing people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds - from working parents who need flexibility with their hours, individuals who are neurodiverse and prefer to work a certain way to those from underrepresented communities. We’re proud to have an employee-led group pushing the agenda on all things inclusive. And we will continue to strive for diversity and that sense of belonging so that each and every one of our team have a safe and comfortable environment in which they can be themselves and thrive at work.

Want to know what it is like to work at Buyagift and Red Letter Days, come take a look at what our team has to say https://www.buyagift.co.uk/aboutus or check out our company reviews on Glassdoor: https://www.glassdoor.co.uk/Reviews/Buyagift-Reviews-E1140132.htm

Disclaimer: In applying to this position, you consent to Experience More Ltd to keep your CV and application details on records and to process your CV internally with relevant departments involved with the recruitment of the advertised position.

Due to the high volume of applications it will not be possible to respond to unsuccessful candidates. Sorry for any inconvenience this may cause.