Mercure Hotel Spa Day with 25 Minute Treatment for Two 10565488

With covid, not all amenities were open but this did not detract from the experience, the staff were very helpful, pool lovely, back massage was expertly carried out very relaxing. Manicure was professional and helped with a broken nail thankyou.

The pool is good and the massage was great!

with Sauna being closed due to Covid, there was not much left to experience. Jacuzzi also had such a strong chlorine smell it was difficult to breath whilst in it, so did not really use it. Our selected treatment - Back Massage was very nice.

Bought for a treat for my husband and I. Very easy to buy and were then provided with the contact details for my chosen venue, who then promptly confirmed my booking with them. Very easy to arrange. Hotel was amazing and we both really enjoyed our treatments (pedicure and back massage) , coffee and a swim afterwards. Definitely recommend.

A great way to spend a very relaxing Sunday. The staff were warm and welcoming and the facilities were excellent.

Great staff, very clean hotel and very welcoming. Courtney was a great, very polite and done wonders to my back. Will definitely be coming back.

Easy to book and easy to find in Sheffield. Staff greeted us and showed us round. The facilities were very good all the staff were lovely. I went with my three daughters and we all enjoyed ourselves. Would definitely go again.

This was a gift experience and we had a fabulous time at our chosen venue of at Paul’s , however in SHEFFIELD at Paul’s was the only venue you could choose from and trying to get through to the spa dept was proving rather difficult, as a suggestion we thought it may be better if there is an email additional line of enquiry that people can use when trying to book ? I didn’t find an email but that’s not to say there isn’t already this option. However I booked once and due to illness had to cancel and this was not a problem, staff were very helpful and said just to rebook when ready. Which we did and our back massages were fitted in as a double appt so we were in one room at the same time which was good as it was a joint gift experience, the women doing the massage were exceptional and it was an incredibly relaxing 25 minutes of bliss. The time spent in the relaxation room pre massage was equally good for the soul and gave both myself and my partner chance to breathe and enjoy the peace and tranquility provided. The facilities in the pool and thermos suite were the best I’ve come across of a hotel in terms of well looked after, tidy, clean, fully functional nothing broken or being worked on as can often happen in hotels with saunas etc. I am not sure if there is a jacuzzi but unfortunately we didn’t see one which is a Shame because it would be the icing on a rather lovely cake ! I may have missed it if so I may have to go back! That said the pool was 1.5 m depth and long enough to enjoy a proper swim if not deep it was warm and the ambiance, seating and lighting were plenty adequate to spend time whiling away the hours. I’m addition to the facilities, robes, towels and slippers were provided and a locker to store our things free of charge, as were the bottles of water we were provided and the hot drinks. Which can be taken down to the pool and relaxation room. It was an overall fantastic gift purchased from buyagift ! Can only hope for another gift like this !

The massage was amazing, it topped off the perfect day and it was so easy to book through Buyagift. Great service.

To book was a nightmare! Nobody answered the phone, despite calling for days on end, at various times. No answerphone was available to leave a message. The receptionist on our arrival was curt as she was rushed off her feet and there was difficulty corroborating the vouchers once we were there. We were informed the sauna wasn't working, and the steam room wasn't producing steam and the swimming pool was full, without any loungers available. There weren't any relaxation beds available to relax; the beds had two people on each!. Everybody on the beds were complaining volubly about the overbooking, definitely not relaxing. My daughters and I had to sit in the dining area whilst waiting for our treatments, listening again to other clients complaining about the experience. We booked lunch, which arrived cold. The fries were refreshed, but by then we had picked at the main part of the meal, so that was useless! The treatment itself was fine, but by then we just wanted to go home. On returning to the locker room, we were met by a room that was absolutely filthy. Discarded robes/towels etc were in a massive heap in the corner, rubbish was strewn all over the floor. It was shambolic! My daughter complained and took photographs of the mess as she was so disgusted by the whole experience. We couldn't shower properly as the temperature control in our two showers were non-functioning and we had to wait, soaking wet, whilst another functioning shower became available that we use alternatively. Not great. All in all it was a disastrous experience and so disappointing, and to tell the person who had bought this experience what had happened was distressing for her and myself. I feel very let down by BuyaGift and Mercure Holland Hotel and Spa Cardiff. A complete waste of time and money!!! Very, very disappointed!