Bear in mind we are both 75 years old and my wfe is in a wheelchair suffering with MS .We were told when booking that the wheelchair would not be a problem . On arrival a member of staff came out to "vet "my wifes need for a ramp, which only covered two steps of the three leaving a difficult manoeuvre to get in . Once I attracted attention we were shown to a small table in a passageway that was the main thoroughfare for residents and members using the spa . This evidently was the "CONSERVATORY " with a view of our car in the car park .There was no disabled toilet !! We were firstly brought our tea followed by the rest . Two thin fingers each of four varieties of sandwich , several of which were drying out at one end , two scone of totally different sizes , four pieces of cake of which one was burnt and two nondescript pink meringues . our disasatisfaction should have been registered then but members of staff were not to be seen until we had finished and asked for the ramp to be put down to go home . the ramp was placed over THE TOP TWO STEPS consequently forming a diving board over the bottom step . I had to place the ramp correctly myself . Inour numerous years we have had many afternoon teas from top London restaurants to local garden centres and nowhere have we had such a misleading venue with such poor service and value for money .