Spa Day with 25 Minute Treatment and a Two course Lunch for Two at Macdonald Crutherland House

One of the worst spa experiences I have had. The communication throughout the day was extremely poor, and the whole experience felt dated and impersonal. Treatments appeared to be run on a conveyor-belt basis, with little consideration given to the overall customer experience. Although the treatment was advertised as a particular length, the time allocated did not appear to take into account the consultation with the therapist or the time required to get undressed. As a result, the actual hands-on treatment lasted approximately 20 minutes, which was extremely disappointing. There was no quiet relaxation available after the treatment which I would expect from a spa experience. No herbal teas were offered either; instead only water was provided in a plastic cup, which did not feel particularly relaxing or luxurious. Communication regarding lunch was also very poor. I had to approach reception myself to find out what was happening . The menu was very limited and certainly did not reflect the healthy nutritious food I would expect to be offered as part of a spa day. The soup was bland, and the jacket potato was served with coleslaw that appeared to have been kept under a hot plate, resulting in the coleslaw becoming curdled. Overall, the experience was extremely disappointing and fell below the standard I would expect from a spa day. There was very little attention to detail, poor communication, and th experience lacked the relaxation, quality and care that should be at the heart of a spa visit