The Lion Rock tearooms delivered on several levels all excellent. Location, character (delightfully quirky) a grest afternoon tea witj great choices and perhaps the biggest differentiator, quality of service which was highly competent, confident and friendly which was a big contributor to our enjoyment. The five stars are therefore for the Lion Rock which we were very impressed with. This experience was was a gift from a friend and we were very grateful to receive it. I have to say however that in many ways administering the Buyagift voucher and making the booking at a location acceptably near to where we live was quite a challenge and to be coloquial a bit of a pain. A booklet accompanying the gift voucher was nicely presented and promised much. It featured the Lion Rock at Cheddar but when we went to book it on the buyagift website there was no sign of it. Our live chat enquiry was met with the suggestion that Buyagift were no longer partnering with this establishment. However a Google search revealed that Buyagift were indeed selling experiences at the Lion Rock. It seemed that the customer service team were not terribly aware of what was on offer but after some protracted investigation we sucessfully made the booking with Lion Rock and from there everything was great. I highly recommend the Lion Rock but suggest booking direct if you can rather than through Buyagift. So five stars for Lion Rock. If this was a review of Buyagift it would be two stars if I was being charitable.
The Lion Rock tearooms delivered on several levels all excellent. Location, character (delightfully quirky) a grest afternoon tea witj great choices and perhaps the biggest differentiator, quality of service which was highly competent, confident and friendly which was a big contributor to our enjoyment. The five stars are therefore for the Lion Rock which we were very impressed with. This experience was was a gift from a friend and we were very grateful to receive it. I have to say however that in many ways administering the Buyagift voucher and making the booking at a location acceptably near to where we live was quite a challenge and to be coloquial a bit of a pain. A booklet accompanying the gift voucher was nicely presented and promised much. It featured the Lion Rock at Cheddar but when we went to book it on the buyagift website there was no sign of it. Our live chat enquiry was met with the suggestion that Buyagift were no longer partnering with this establishment. However a Google search revealed that Buyagift were indeed selling experiences at the Lion Rock. It seemed that the customer service team were not terribly aware of what was on offer but after some protracted investigation we sucessfully made the booking with Lion Rock and from there everything was great. I highly recommend the Lion Rock but suggest booking direct if you can rather than through Buyagift. So five stars for Lion Rock. If this was a review of Buyagift it would be two stars if I was being charitable.