The hotel is lovely, clean bright and welcoming. The staff were cheerful and polite and immediately mentioned that they were aware of the emails that I had earlier sent to them, telling them about my allergies. I gave them a paper, taken from Allergy UK, explaining everything about my BOP allergy, and they were not only interested, because no one had heard of it, but asked if they could print a copy off. They said that they would show it to the chef, but also keep it as future reference for any other sufferers. We were then shown to our table, and the chef, and serving staff had gone the extra mile to make sure everything was correct, even placing different items on my server that they knew I was safe to eat. It was a thoroughly enjoyable afternoon tea. It felt so special and the staff were so friendly and welcoming, that we felt like regulars. We will certainly be going back again.
The hotel is lovely, clean bright and welcoming. The staff were cheerful and polite and immediately mentioned that they were aware of the emails that I had earlier sent to them, telling them about my allergies. I gave them a paper, taken from Allergy UK, explaining everything about my BOP allergy, and they were not only interested, because no one had heard of it, but asked if they could print a copy off. They said that they would show it to the chef, but also keep it as future reference for any other sufferers. We were then shown to our table, and the chef, and serving staff had gone the extra mile to make sure everything was correct, even placing different items on my server that they knew I was safe to eat. It was a thoroughly enjoyable afternoon tea. It felt so special and the staff were so friendly and welcoming, that we felt like regulars. We will certainly be going back again.
